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SHIPPING & RETURNS

Shipping Policy

Standard Shipping Flat Rate $12.95 Australia Wide

Once your order had been processed, we typically dispatch the following business day. Processing can take up to 3 days during peak periods, particularly close to Christmas. Large orders of more than 10 gift hampers may take longer to process. If you require urgent delivery please contact us to find out what the current processing wait times are. You will receive a notification via email when your order has been dispatched, and another email on the morning of delivery. We strongly recommend you nominate a delivery address where someone is available to accept the parcel (i.e. a business address) or where there is a safe place to leave. We can add any delivery notes to our courier instructions, however we cannot request a date or time for delivery. You will receive an email notification once your parcel has been delivered to your nominated address. We cannot accept any liability for the security of your parcel once it has been delivered. 

 

Standard Delivery Estimates 

Sydney City & Metro Suburbs : 1-4 Business Days from Dispatch Notification

Regional NSW : 1-4 Business Days from Dispatch Notification

Interstate Metro: 2-4 Business Days from Dispatch Notification

Interstate Regional:  2-5Business Days from Dispatch Notification

Western Australia / Northern Territory / Rural  zones: up to 12 days from Dispatch Notification

Express Shipping Flate Rate $24.95 

Upgrade to Express Shipping for guaranteed next day delivery within Australia Post's express network. This covers 80% of business and residential addresses in Australia. For regional addresses outside the express network, the fastest available delivery routes are used for efficient delivery, however next day delivery is not guaranteed. If you are not sure if your area is in the express network, please check on auspost.com.au

Extra Notes on Delivery:

If you are expecting a delivery that has not yet arrived, please firstly refer to your tracking email for a guide. Please note we use a network of third party couriers and once we have dispatched your order, we cannot make any changes to the delivery information. It is your responsibility to nominate an address that is accessible to courier delivery. If an item is undeliverable due to locked fences, locked apartment buildings, closed business etc, an additional postage fee will be charged for delivery. This may exceed $9.95 which is a subsidised postage rate. In order to offer a low rate for postage, we give our couriers "Authority to Leave", which means the courier will leave your order in a safe place if no one is available to receive it. You acknowledge this "Authority to leave" when placing your order. In some cases, where the courier does not deem safe to leave, a card may be left for redelivery. Once an order has been delivered, you will receive email notification. We do not accept responsibility for the security of your parcel once it has been delivered, and strongly recommend you nominate an address where somebody can accept the delivery. 

 

Click & Collect Orders

Place an order online and select "Collect In Store". We will process your order in an efficient manner and you will receive an email and SMS notification once your order is ready to collect. Please allow a minimum of three hours for processing, packing and wrapping. This may extend to one business day in peak periods or more for larger orders.


Return & Exchange Policy

Due to Health & Safety regulations, we re unable to offer returns or exchange on food items.  If your order has been damaged in transit, please notify us within 24 hours. 

Returns for refund or exchange on lifestyle products (non food items) can be arranged within 7 days of receipt. Return shipping will be at your expense. Refunds/exchanges cannot be processed until the item has arrived back to us in new condition. We cannot refund or exchange that has been used, has been removed from original packaging or is not fit for resale.

Your satisfaction is our highest priority, so if you have any concerns about your order please contact us and

we will do our best to help. 

Order Cancellations or Amendments

Orders can be cancelled with a full refund if they have not yet been processed. Processing takes a minimum of two business hours from the time you have finalised your online order. If you wish to cancel or amend your order in this time, please call us on 02 4655 4336.

Once your order has been processed, we regret we are unable to cancel or amend any details such as inventory or shipping information.